Terms and Conditions

Version 1.2  ·  Last updated: 23 May 2026  ·  ABN: 80 103 984 544

These Terms and Conditions (the “Terms”) govern your access to and use of the OneStrata platform and related services (the “Service”). The Service is operated by Gabriel Woo, trading as One Strata Home (ABN 80 103 984 544) (“we”, “us”, “our”). By creating an account, accessing, or using the Service, you (“you”, “the customer”, “the user”) agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. What OneStrata is — and is not

1.1 Software only. OneStrata is a self-service software platform that helps strata committees and owners organise records, communications, levies, and related administrative information. It is a tool that you operate yourself.

1.2 Not a strata managing agent. We are not a licensed strata managing agent and we do not provide strata management services. We do not act for, represent, or perform the functions of an owners corporation or any strata scheme. You remain solely responsible for the management of your scheme and for engaging a licensed strata managing agent where required.

1.3 Not professional advice. Nothing in the Service constitutes legal, financial, accounting, taxation, or other professional advice. Any information, template, calculation, or output is general in nature only. You must obtain your own independent professional advice and verify your own obligations, including under the Strata Schemes Management Act 2015 (NSW) and any other applicable law, before relying on anything in the Service.

1.4 Your responsibility for compliance. You are solely responsible for determining and meeting your own legal, regulatory, and statutory obligations. We make no representation that use of the Service will achieve compliance with any law.

2. Accounts and eligibility

2.1 You must provide accurate and complete information when registering and keep it up to date. You are responsible for all activity that occurs under your account.

2.2 You are responsible for keeping your login credentials secure and confidential. You must notify us promptly of any unauthorised use of your account.

2.3 You must be at least 18 years of age and have authority to enter into these Terms, including on behalf of any committee, owners corporation, or organisation you represent.

3. Your data and its accuracy

3.1 You own and are responsible for your data. All information you enter into the Service — including financial records, levy data, owner and resident details, documents, and messages (“Your Data”) — is provided and controlled by you. We act only as the platform on which Your Data is stored and displayed.

3.2 No responsibility for accuracy. We are not responsible for the accuracy, completeness, currency, or legality of Your Data. You are solely responsible for what you enter, upload, calculate, send, or rely upon. We do not verify, audit, or check Your Data.

3.3 Backups and record-keeping. You are responsible for maintaining your own independent records and copies of Your Data. While we may keep backups, we do not guarantee them and you must not rely on the Service as your sole record-keeping system.

3.4 Data on cancellation. Following cancellation or termination of your account, we will retain Your Data for a period of three (3) months, after which it may be permanently deleted without further notice. You are responsible for exporting any data you wish to keep before the end of that period.

4. Fees, billing, and trial

4.1 Free trial. We may offer a free trial period. At the end of the trial, continued use of the Service requires a paid subscription. We may modify or withdraw trial offers at any time.

4.2 Fees. You agree to pay all fees applicable to your subscription, charged in advance on a recurring basis (monthly or annually) according to the plan you select. Fees are stated in Australian dollars.

4.3 No refunds. All fees are non-refundable. We do not provide refunds or credits for partial periods, unused time, or for periods in which you did not use the Service, except where a refund is required by law that cannot lawfully be excluded.

4.4 Cancellation. You may cancel at any time. Cancellation takes effect at the end of your current paid billing period. You will retain access until the end of that period, and no pro-rata refund is given.

4.5 Price changes. We may change our fees on at least thirty (30) days’ notice to you. If you do not agree to a change, your sole remedy is to cancel before the change takes effect. Continued use after the change takes effect constitutes acceptance.

4.6 Failed payment. If a payment fails or is overdue, we may suspend or restrict your access until payment is made.

5. Acceptable use

You must not, and must not permit any other person to:

• share, resell, sublicense, rent, or otherwise make the Service available to any third party except as expressly permitted;
• allow more than one person to use a single login, or share account access;
• use the Service for any unlawful, fraudulent, infringing, or harmful purpose;
• upload or transmit any content that is unlawful, defamatory, malicious, or that infringes the rights of others;
• attempt to gain unauthorised access to, interfere with, or disrupt the Service or its security;
• reverse engineer, copy, or attempt to derive the source code of the Service except to the extent permitted by law that cannot be excluded.

6. Suspension and termination

6.1 By you. You may stop using the Service and cancel your subscription at any time as set out in clause 4.4.

6.2 By us. We may suspend or terminate your access to all or part of the Service at our absolute discretion, on written notice (which may be by email), including for non-payment, breach of these Terms, suspected misuse, or where we consider it necessary to protect the Service or other users. Where a breach is serious, suspension or termination may take effect immediately.

6.3 Effect of termination. On termination, your right to use the Service ends immediately. Clauses that by their nature should survive termination (including those relating to data, fees, liability, and governing law) will survive.

7. Availability and changes to the Service

7.1 No availability guarantee. The Service is provided on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted, error-free, secure, or available at any particular time. The Service may be unavailable due to maintenance, updates, or factors outside our control.

7.2 Changes. We may add, change, suspend, or remove features of the Service at any time without liability to you.

8. Warranties and disclaimers

8.1 To the maximum extent permitted by law, we exclude all warranties, representations, and guarantees, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

8.2 Australian Consumer Law. Certain rights and guarantees under the Australian Consumer Law cannot be excluded. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded. Where our liability for breach of such a guarantee can be limited, our liability is limited (at our option) to re-supplying the Service or paying the cost of having it re-supplied.

9. Limitation of liability

9.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profit, revenue, data, goodwill, or business opportunity, however arising, whether in contract, tort (including negligence), or otherwise.

9.2 Liability cap. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the lesser of (a) the total fees you paid to us in the six (6) months immediately before the event giving rise to the liability, or (b) the total fees you have paid to us in total. This cap applies in aggregate across all claims.

9.3 You are responsible for your own decisions, records, and compliance, and we are not liable for any loss arising from Your Data, your reliance on outputs of the Service, or your management of any strata scheme.

10. Indemnity

You indemnify us against all claims, losses, liabilities, costs, and expenses (including reasonable legal costs) arising out of or in connection with your use of the Service, Your Data, your breach of these Terms, or your breach of any law, except to the extent caused by our own fraud or wilful misconduct.

11. Intellectual property

11.1 We own all intellectual property rights in the Service, including its software, design, and content (excluding Your Data). These Terms do not transfer any of those rights to you.

11.2 You grant us a limited licence to host, store, process, and display Your Data only as necessary to provide the Service to you.

12. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms. You are responsible for ensuring you have any necessary consents to provide personal information of third parties (such as owners and residents) to the Service.

13. General

13.1 Governing law. These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

13.2 Changes to these Terms. We may update these Terms from time to time. Material changes will be notified to you, and continued use of the Service after changes take effect constitutes acceptance.

13.3 Entire agreement. These Terms, together with our Privacy Policy, form the entire agreement between you and us regarding the Service and supersede any prior arrangements.

13.4 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force, and the unenforceable provision is to be read down to the minimum extent necessary.

13.5 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

13.6 Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations, including in connection with a sale or restructure of the business.

13.7 Contact. Questions about these Terms can be sent to contact@onestratahome.com.