How to file your Strata Hub annual report in NSW

Every strata scheme in New South Wales has to lodge an annual report through the NSW Strata Hub — the government’s central register of strata schemes. It is one of the simplest obligations to meet and one of the easiest to forget, because it falls due in the busy weeks after your AGM. Here is exactly who has to report, by when, what it costs, what you need on hand, and how to lodge it.

What Strata Hub reporting is

The Strata Hub is the online portal run by NSW Fair Trading that holds key information about every strata scheme in the state. Under the Strata Schemes Management Amendment (Information) Regulation 2021, every scheme must submit one report each year so that register stays current. The data helps government regulate the sector, helps emergency services reach the right contact in a crisis, and lets owners and prospective buyers look up basic facts about a building.

Who has to report (yes, including duplexes)

Almost no scheme is exempt. If your building is a registered strata scheme, you report — and that includes two-lot schemes and duplexes, which owners often wrongly assume are excluded. The report can be lodged by a member of the strata committee (typically the secretary, chairperson or treasurer) or by the scheme’s appointed strata managing agent. In a self-managed scheme there is no agent, so the responsibility sits squarely with the committee.

When it’s due

The report is due once a year, within three months of your annual general meeting. Because the clock starts at the AGM, your deadline moves with your meeting date rather than the calendar year — so the date to diarise is simply “AGM + 3 months”. Separately, if certain details change during the year, you must update the Hub within 28 days (more on that below).

What it costs

Lodging carries a government administration fee of $3 per lot, paid when you submit. The count includes utility and parking lots where they are separate lots for levy purposes — so a scheme with eight residential lots and four car-space lots pays on twelve. It is a small cost, but a real one: budget for it in the administrative fund each year.

What information you need

Gather these before you start — the delay at reporting time is almost always the hunting, not the form:

• The number of lots in the scheme.
• The date of your most recent AGM.
• Secretary and chairperson contact details.
• Strata managing agent details and licence number, if the scheme has one.
• Building manager details, if any.
• The scheme’s emergency contact details.
• Building and occupation certificate information, where available.
• Fire safety information, including whether the scheme has a current Annual Fire Safety Statement.
• Insurance details.
• Whether a strata renewal committee has been formed.

A note on privacy: the nominated email addresses for the secretary and chairperson are made visible to owners and residents of the scheme; the phone numbers you provide are collected but not published.

How to lodge it, step by step

1. Check you can lodge. You must be a committee member (secretary, chairperson or treasurer) or the appointed managing agent.
2. Set up your access. Create a MyService NSW account and register a Strata Hub profile — the first time, you complete a proof-of-identity check and a privacy declaration.
3. Gather the information listed above so you are not stopping mid-way.
4. Start the report. Log in to the Strata Hub portal and choose “Submit an annual report”.
5. Work through the prompts, entering or confirming each detail.
6. Pay and submit. Pay the per-lot fee (card, BPAY, PayPal or PayID) and lodge.

The official, current steps live on the Service NSW page for submitting a strata scheme annual report and NSW Fair Trading’s annual reporting guidance — always check those for the latest detail before you lodge.

The 28-day update rule

Reporting is not strictly once-and-done. If your scheme later finds that something it reported was wrong, or if key contact details change — the secretary, chairperson, managing agent, building manager or emergency contacts — you must update the Strata Hub within 28 days. The same applies if the scheme forms a strata renewal committee. Letting these drift is the quiet way a compliant scheme slips out of compliance.

If you miss it

Annual reporting is a legal obligation under the Strata Schemes Management Act 2015, and fines may apply for lodging late or providing inaccurate information — with a separate penalty possible for failing to correct an error inside the 28-day window. The amounts are set by NSW Fair Trading and can change, so treat the deadline as firm rather than relying on a grace period. The cost of reporting on time is trivial next to the cost of a penalty.

Common mistakes

• Assuming a two-lot scheme or duplex is exempt — it isn’t.
• Forgetting the deadline keys off the AGM, not the financial year.
• Letting contact details go stale and missing the 28-day update.
• Scrambling for the insurance certificate or fire safety statement at the last minute.
• Treating it as someone else’s job — in a self-managed scheme there is no agent; it is the committee’s responsibility.

Doing it the easy way with OneStrata

The Strata Hub form itself only takes a few minutes. OneStrata’s job is to make sure the answers are already there when you sit down to lodge:

• Contacts always current. Your committee, secretary and chairperson details live in OneStrata, so the contact section is ready to read off.
• Insurance at your fingertips. Store the policy details and certificate in OneStrata’s insurance register and the insurance fields are done without chasing your broker.
• Certificates in one place. Keep your occupation certificate and fire safety statements in document storage, attached to the building.
• Your AGM date on record. OneStrata tracks your meetings, so “AGM + 3 months” is easy to see and plan around.
• A change log you can trust. Every committee or detail change is captured in an immutable audit trail — useful for the 28-day rule and for proving the record was kept.

Strata Hub reporting checklist

• Diarise your deadline: AGM date plus three months
• Confirm who will lodge (committee member or manager)
• Set up MyService NSW + Strata Hub profile (first year only)
• Gather: lot count, AGM date, secretary & chair contacts, manager / building manager details
• Gather: emergency contacts, building & occupation certificate info
• Gather: fire safety info / Annual Fire Safety Statement, insurance details
• Note whether a strata renewal committee has formed
• Lodge via the Strata Hub and pay the $3-per-lot fee
• Set a reminder to update within 28 days if any contact changes

This guide is general information for NSW strata committees, not legal, financial or tax advice. Reporting requirements are set by NSW Fair Trading under the Strata Schemes Management Act 2015 and the Strata Schemes Management Amendment (Information) Regulation 2021, and were expanded by the 2025 strata reforms; fees and penalties can change. Always confirm the current requirements for your scheme on the Service NSW and NSW Fair Trading websites. OneStrata is record-keeping and management software for small to medium size strata schemes; it is not a licensed strata managing agent and never holds your funds.

Frequently asked questions